Tenant Participation Co-ordinator

18000106 Requisition #
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Location: 5 Pancras Square

Salary: £35,913 to £41,657

Contract Type: Permanent, full time, 36 hours per week

Alternative flexible working options available/open to discussion 

Click HERE for information on Camden’s flexible working options

25 days holiday (27 days after 5 years' service)


We’re looking to recruit a Tenant Participation Coordinator to enhance the way we involve tenants with key initiatives and community based projects across the borough. You’ll develop a clear and effective framework in which tenant participation operates, delivering guidance and supporting good governance of all tenant groups. You’ll take the lead in communicating the council’s policies and procedures around tenant participation and Tenant Management Organisations (TMOs) to all audiences and actively contribute to creating key training programmes.


You will make a difference by working closely with residents, staff and Council Members in a fast paced, challenging but rewarding environment. You’ll work closely with the Head of Service in supervision and support of the Tenant Participation Service, managing four staff to ensure that key projects are delivered and desired outcomes achieved.

To be successful in this role, you’ll need excellent stakeholder engagement skills as you’ll be developing strong relationships with a range of tenant groups and community led organisations.


Your knowledge of Government regulation around tenant involvement and empowerment will mean you can confidently support Housing staff and work with Tenant & Resident Associations and TMOs to deliver the best outcomes for the people of Camden.


At the heart of this role is the ability to implement and develop service improvement initiatives, whilst ensuring the highest level of customer service. To do this, you’ll need strong verbal, written and presentation communication skills, as well as being familiar with Microsoft Office programmes including Excel and Access.


About us

Camden’s main offices are located in modern award winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.


Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website


How to apply:

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.


Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.


Closing date for applications: Sunday 27th January 2019, 23:59

Interviews to be held: w/c 4th February


To view the Job profile for this vacancy please click HERE

Please quote reference: 18000106


Camden welcomes new employees on a monthly basis; next available dates for induction are; 18th Feb, 18th March, 15th April.

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