Customer Service Team Manager - Registration Services

Corporate Services
1900003J Requisition #
Thanks for your interest in the Customer Service Team Manager - Registration Services position. Unfortunately this position has been closed but you can search our 24 open jobs by clicking here.

We’re looking for someone who:

·    Registration service experience (ceremonies, deaths and birth) &/or experience of leading a customer  service team

·    Enjoys and has proven experience of building high performing teams

·    Has a passion for delivering exceptional customer service every single day

·    Is proactive in improving performance through strong performance management and process improvement

·    Finds it easy building relationships and work collaboratively across the organisation and deliver new ways of working

·    Has the ability to deliver results through people, and can work at pace while delivering multiple priorities at once 

This role is also subject to a DBS enhanced check.

About Camden Council’s ‘Registration Services’ team

We’re a high performing Registration Service that sits within the customer services division in Camden Council. We’re at the forefront of enabling customers to access services via the online in the registration industry. The service registers approximately 10,000 births and 2,400 deaths, as well as conducting over 1,250 civil ceremonies.  It operates a split operation across two sites; with birth and death registrations located at the Crowndale Centre, and civil ceremonies at Tavistock Square.

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: 8th March 2019, 23:59

Interviews to be held: w/c 18th March 2019

Please quote reference: 1900003J

To view the Job Profile please click HERE 

Camden welcomes new employees on a monthly basis; next available dates for induction are:

15th April 2018 

20th May 2018


17 June 2019



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