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Rollout Assistant

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Corporate Services
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180000OS Requisition #
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Location: 5 Pancras Square, N1C 4AG

Salary: £24,460 - £26,358

Contract Type: 6 month Fixed Term Contract/Secondment 

Alternative flexible working options available/open to discussion 

Click HERE for information on Camden’s flexible working options


We’re searching for a customer focussed individual to deliver exceptional service to digital users across Camden, Haringey and Islington.  You’ll thrive in this fast paced, buzzing environment, passionately working to resolve 1st line ICT issues.

 

To succeed, you’ll need to be flexible and hardworking in order to handle the volume of queries received by our dedicated team. You’ll also need to adhere to strict service level agreements whilst resolving calls at first point of call. We aim to ensure all problems are resolved or channelled to appropriate support functions, whilst maintaining customer satisfaction and raising awareness of preventative and improved services.

 

As well being able to demonstrate ICT competencies, you’ll need to have a strong customer service ethos. This role can be pressuring and challenging at times but if your able to take up the challenge, then this role could be perfect for you.

This a very vibrant role which requires upmost attention to detail, customer focus, great organisational skills and smart working to quickly resolve issues and service requests.


You’ll be an excellent communicator both orally and written with a professional telephone manner. Alongside this, you’ll be able to manage conflicting priorities and work under pressure in a fast paced environment.

In order to understand and resolve issues, you’ll need some knowledge of Microsoft based operating systems with MS Office. 

 

Main Duties:

  • Providing 1st line IT support
  • Assisting with various IT related projects
  • Dealing with New starters, Leavers and Movers in Camden
  • IT kit configuration – (laptop prep, install apps, load user profile, apply updates and carryout required testing)
  • Mobile Devices support - mobile device configuration, app installation, user profile setup
  • Database management & Stock Management

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

 

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

 

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.


Closing dates for applications: Sunday 22nd July 2018, 23:59

Interviews to be held: w/c 30th July

Please quote reference: 180000OS

To view the Job Profile please click HERE

 

Camden welcomes new employees on a monthly basis; next available dates for induction are: 20th August, 17th September, 15th October

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