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Passenger Services Coordinator

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Operational Support
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180000KN Requisition #
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Location: York Way, Freight Ln, London N1C 4BE

Salary: £32,473 - £37,670 per annum

 

Contract Type: Permanent, Full time, 36 hours per week

Alternative flexible working options available/open to discussion 

Click HERE for information on Camden’s flexible working options

 

 

We have an exciting opportunity for 2 highly customer focused Passenger Services Coordinators to work in the busy Camden Transport Team. You will be expected to oversee, plan and develop the delivery of transport services to a diverse range of customers within the borough of Camden.


The role will also require you to deliver services to set timescales in accordance with relevant service levels agreements and to ensure a high quality customer focus service at all times.


All Passenger Services Coordinators will focus on performance management and staff supervision to ensure the service is constantly adapting to address the demands of our customers.

The successful candidate’s will have experience supervising in a fast paced community based operational environment and confident in managing a large field based group of people in front facing roles. You will posses good working knowledge of the application of transport legislation in planning and delivering transport operations with the ability to deliver customer focued services to meet the varied needs of customers.


You will also have proven experience in analysing and presenting complex data in easy to understand reports with the ability to adapt services accordingly to improve the delivery of transport and/or logistics operations. Ideally, educated to NVQ Level 3 or ILM level 3  equivalent in a management qualification or proven extensive experience in the management and supervision of a large work force.


You will also hold a CPC in Passanger Transport along with a D class driving licience and demonstrate the ability to cascade and deliver training to staff regarding 0 licience legislation and compliance.


These positions will involve rotational shifts between 0700 – 1730 and out of hours on call as required however you may be asked to work different hours in accordance with the terms and conditions of employment.

 

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

 

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.


Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click
HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our
recruitment website

 

How to apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at
resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.



Closing dates for applications: Sunday 12h August 2018 23:59

Interviews to be held: TBC

Please quote reference: 180000KN


To view the Job Profile please click HERE


Camden welcomes new employees on a monthly basis; next available date for induction are 20 August 2018 and 17 September 2018.

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