Customer Service Manager

📁
Corporate Services
📅
190000J5 Requisition #
Thanks for your interest in the Customer Service Manager position. Unfortunately this position has been closed but you can search our 27 open jobs by clicking here.

You’ll have Strong interpersonal and communication skills, which will mean you’ll be able to evidence how you’ve influenced and collaborated to achieve results. Combined with incredible people skills, you find it easy communicating and engaging with front-line teams to board meetings. You’ll know how to get the best out of your people and can evidence how you’ve built high performance teams.

You’ll have a record of successfully delivering change and high performance within a customer service setting of changing priorities, demands and HR policies. You will also have a passion for proactively seeking out creative innovative solutions to long-term challenges, ensuring customers have a strong voice in guiding our future service delivery, identifying opportunities for further improvement and collaborating with others to deliver them.

You’ll role model and drive a high performance culture, you’ll do this by creating an environment that is truly citizen first, have a learning mind-set and always be seeking to improve yourself, your teams and the citizen experience. You’ll be an expert in leading large teams and have a passion for delivering customer service excellence, and creating a positive and engaging working environment for front-line customer service teams.

About Camden 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our
recruitment website

How to Apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at
resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.

Closing dates for applications: Thursday 12th September, 23:59pm

Interviews to be held: w/c 16th September 2019

Please quote reference: 190000J5 

To view the Job Profile please click HERE

 

Camden welcomes new employees on a monthly basis; next available dates for induction are:

October 21st

November 18th

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