Contact Centre Team Manager

📁
Operational Support
📅
190000K7 Requisition #
Thanks for your interest in the Contact Centre Team Manager position. Unfortunately this position has been closed but you can search our 27 open jobs by clicking here.

Ideally you will have contact centre management experience in an operational environment such as a Housing Repairs or Waste and recycling service. You will have extensive knowledge and skills managing a team through a period of significant change and willing to go the extra mile to get the job done. Customer service focus at all times is important and your understanding of being the voice of the customer should be part of how you operate.


About Camden 

 

Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.

 

Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.

Click
HERE to see the full details of our excellent benefits

Make it work for you. Make it your Camden.

Discover and Diversity

To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

 

How to apply

 

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at
resourcing@camden.gov.uk, or post to 5 Pancras Square, London N1C 4AG.



Closing dates for applications: Sunday 22nd September 2019 23:59

Interviews to be held: W/C 23rd September 2019

Please quote reference: 190000K7

To view the Job Profile please click HERE

 

Camden welcomes new employees on a monthly basis; next available dates for induction are 21st October 2019 and 18th November 2019

 

 

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