Frequently Asked Questions

What should I do if I have forgotten my password?

Click on “forgot your password”. You will be required to provide your username and registered email address and will shortly receive an email with an access code and instructions to reset your password.

What should I do if have forgotten my username?

Click on “forgot your username”.  You will be required to provide your registered email address and the username will be emailed to you.

Why have I been locked out of my account?

Your account has been locked following too many unsuccessful login attempts; please try again in 10 minutes.

Need help from us?

For a full list of FAQs, please click here.

For help with recruitment queries, please email or contact us on 020 7974 6655 (select option 3).

Frequently Asked Questions

Hello! Below are questions often asked by users like yourself.

Learn more about making referrals: Watch our video.

Applying for Jobs

How do I apply?

Starting your application is easy!

Here are three quick steps to follow:
1. Find the job you want to apply for.

You may have already been directed straight to a job from a link sent by a friend. You can also search all job openings on the homepage.

2. Click "Apply for Job".

A window will pop up asking you to input your first name, last name, and email address. If you were referred, this will be denoted.

3. Start your application!

Fill in your full name and email address, and hit "Start Your Application". You"ll then be redirected into London Borough of Camden"s careers site to fill out the remainder of your information.

What are Job Alerts and how do I sign up for them?

Stay up to date with the latest London Borough of Camden jobs!

Social Sourcing sends Job Alerts emails to users who want to receive them. These alerts are sent according to your own selected frequency and include open jobs that you may be interested in depending upon the interests and locations you choose when signing up. Sign up to receive job alerts today. Here"s how:
1. Sign up at any time!

Not ready to apply, but want to hear about new London Borough of Camden jobs? Sign up for job alerts by hitting "Sign Up for Job Alerts" on the homepage or, from a mobile device, on any job detail page.

2. Fill in your information.

Submit your full name, email address, and the job locations/categories that best fit your career interests.

Sharing Jobs

How do I refer my friend?

Referring your friends is easy with Social Sourcing!

In fact, there"s two ways to share:
1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to your friend.

Additionally, any time you click a "Copy Link" button, it will generate a unique URL that will give you referral credit when you share it.

2. Share a specific job.

When logged in, click "Recommend Job to Friend" on the job"s detail page. From there you can share the job on Facebook, LinkedIn, or Twitter

Copy and paste your unique referral link into an email if you prefer not to use social networks.

(the available social networks may be different than pictured)

How can I track my referral?

Tracking your referrals:

1. After sharing your unique referral link, your friend/contact will enter the site as a referral from you.

2. Once your referral starts their application, you will receive an email notification making you aware of their activity.

3. Within this notification you will be presented with the option to share your insight regarding the candidate. This endorsement will go to London Borough of Camden"s Talent Acquisition Team.

4. Should you wish to follow-up further on the applicant"s status, you will need to reach out to the appropriate London Borough of Camden recruiter and/or hiring manager.

What does my social network post look like?

Social Network Posting:

What do my Facebook posts look like?
What does my LinkedIn post look like?
What do my tweets look like on Twitter?

Can I upload my friend"s resume?

Uploading a Friend"s Resume:

You sure can! Each position on the Social Sourcing site has an "Upload Friend"s Resume" button. Clicking this will prompt a window to appear, requesting certain information about your friend. Fill that out, upload their resume, and submit.

Once you"ve done that, an application will be started on their behalf with you tagged as the referrer. They"ll receive an email allowing them to continue the process, while you"ll be able to endorse the candidate, providing more insight to recruiters.

What are the "Top Referrers"?

Social Sourcing Top Referrers:

How do I become a "Top Referrer"?

The simple answer is... recommend jobs!

Each Social Sourcing user is given a score based on their activity. Points are awarded for sharing links, generating clicks, and/or getting someone to apply.

To view your stats, check out your referral activity on the portal page.

What if I don"t want to be included in "Top Referrers"?

No worries, we understand.

Your privacy is important to us, and thus, any user can prevent their activity from being shown on the Social Sourcing site. To do so, access the "Privacy" section of your user settings.

By deselecting the option to publish, your information will no longer appear in the "Activity Feed" as well as the "Top Referrers" sections.

Need help from us?

For help with recruitment queries, please email or contact us on 020 7974 6655 (select option 3).


Guidance with applications, selection and interview

When completing the application, you’ll need to state how you meet the requirements for the job using the job profile and job capsule information, and taking into account our Camden Way. There is a limit of 4000 characters for this section. You may find it useful to type your statement into a word document first and then copy and paste it into this section.

Job Capsules: A broad description of the job

Job Profiles: A specific description of the job

Job Families: A group of jobs involving similar types of work and requiring similar training, skills, knowledge, and expertise.

Regardless of whether or not you have been successful in the recruitment process, you will be able to request feedback on your performance. This may give you a clearer insight into your strengths and future development areas.
At Camden we assess skills, experience and behaviours. To measure these, we use interviews, tests and other relevant assessment tools throughout the selection and interview process. Depending on the role, our selection process may involve several stages.
If you have any special requirements or reasonable adjustments that need to be applied to the recruitment process or if you are still unsure about the selection process and need further clarification, please contact us in advance to discuss the best ways to meet your needs.
What can you expect?

Once you have submitted your application, you will receive email notification confirming that we have received your submission. We’ll aim to let you know the outcome of your application within one month of the closing date.
If you are shortlisted you will be contacted by the recruiting manager or a member of the resourcing team to schedule an interview / the next stage. You will receive email notification confirming all the details of the next stage of your selection process.
Camden carry out behaviour (competency) based interviews in line with our Camden Way, relating to the role. Interviews are usually carried out face to face with 2 – 3 members on an interview panel and you will be required to bring personal ID to your interview.
Once the interviews have concluded, we aim to make a decision as soon as possible and you should be given some indication at your interview of when you can expect to hear back from us. If you have been unsuccessful on this occasion, you will be informed and be able to request feedback. If you are successful, you will hear from a member of the resourcing team to progress your application.
Throughout the recruitment and selection process, you can expect key contact at Camden from: the recruiting manager, resourcing team (including resourcing advisor and coordinator) and the safe staffing team.

For more information and advice watch:

Camden Council: Job Application Tips

Camden Council: Interview Preparation Tips

What happens next?
If you are successful at the selection stage, you will be given an offer of appointment.

This offer is subject to:

1. Your acceptance of the terms and conditions contained within the contract of employment.
2. A mutually agreed date of commencement.
3. The receipt of satisfactory references.
4. Receipt of a satisfactory medical report from the Council's occupational health physician of your               fitness to undertake the duties of the post (where applicable).
5. Evidence of any required professional qualifications (eg social work qualification) and essential                 requirements, such as a clean driving licence.
6. Any necessary Disclosure and Barring Service checks, where applicable the receipt of eligibility
    to work in the UK.
7. At the most senior levels (Chief Officer and above) the appointment must also be cleared with                   Executive Members of the Council.
8. All external successful candidates are subject to a 6 month probationary period, unless you are

    appointed into a Social Worker role in the ASYE scheme; where you will be subject to a 12 month

    probationary period.

Safeguarding Statement
Disclosure and Barring Service Checks
If the post you are applying for requires you to have access to children, young persons or vulnerable adults, you'll be required to hold a satisfactory Disclosure and Barring Service (DBS) check. Checks are carried out in strict confidence and can only be made in connection with the position you are applying for. The Safe Staff Team will manage the DBS check process for all applicants who have applied to a safeguarding role.
Rehabilitation of Offenders Act 1974
The Rehabilitation of Offenders Act 1974 was passed by the Government to ensure that individuals who had been convicted of a criminal offence were not permanently disadvantaged in the job market. In essence, individuals were to be given another chance. However, there are stipulations on the offences.
Please note, failure to disclose any unspent convictions for any post, or any convictions for exempt posts, may lead to the withdrawal of the offer of employment. Please contact us if you are unsure whether you are required to declare any criminal offences.

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